Auto Reception answers every new buyer in seconds — qualifies, quotes, and hands off to you the moment it matters. This guide gets you live in a few steps.
One switch, two promises: your existing business stays untouched and fully under your rules, while every new inquiry gets answered at machine speed.
Turning on AI never means losing your best customers to it.
Every new inquiry answered before your competitors even wake up.
Entry: My Alibaba → Messages → Settings → Auto reception. Scroll — each step lights up as you go.
Open the entry above or click the banner in your Message inbox. First-timers get a short welcome tour, then land on the settings overview — every option on one page.
Your VIPs and existing accounts stay untouched. AI only receives who you allow:
You already tried the slider up top 👆 — the real one works the same. Qualify collects requirements only; Qualify → Quote also sends the initial quote. Negotiate / Close / Fulfill stages are coming soon, and your settings carry over.
Every mode ships with pre-set behavior boundaries. The strategy page shows all rules under All, or the core subset under Essentials — start there, expand later. Hover / tap each card in the next section to see exactly what AI will and won't do.
In the Strategies section, install the ready-made playbooks. The General strategy is required — it sets the baseline tone, structure and reply standards. Without it, AI replies can go off the rails.
Hover or tap a card to flip it and see the rule behind it. Every boundary is editable — or add your own in plain language.
This is a live demo — click a buyer question and watch AI reply by the rules. In the real console it answers from your actual product pages.
No answer, bargaining, big order, or the buyer asks for a human — the chat is handed to you with everything AI collected: quantity, SKU, destination. You jump straight to closing.
Begin with L0/L1 new buyers and Qualify-only coverage. Validate reply quality first, then extend to Qualify → Quote.
AI quotes from your product page prices, MOQ and shipping templates. Better listings → better quotes.
Run your top 3 products through the most common buyer questions — that's where reply quality matters most.
Refunds, OEM inquiries, region-specific policies — add a plain-language custom rule so AI hands off exactly when you want.
Start with Qualify, review the guardrails, extend coverage when you're ready.